Delivery and returns

Are you local? 

Live in the Cardiff area and see your postcode below? Ordering over £40? Great news: your delivery is free! 

CF3

CF5

CF10

CF11

CF14

CF15

CF23

CF24

CF64

 

Place a minimum order of £40 and your wine will be delivered to your door for free on Tuesday, Wednesday or Friday between 10am - 7pm.

We also offer a Saturday delivery from 10:00 - 14:00, delivery slots are limited on Saturdays and will be allocated on a first come first serve basis. If you request a Saturday and delivery slots are full, we will contact you to arrange an alternative date.  

(Order less than £40? Then your delivery is £3.99 if your postcode is listed above.)

UK deliveries

Not local to us? Well, consider moving closer! Otherwise, these are the shipping costs depending where you live. 

Delivery to

Spend under £150

Spend over £150

Wales and England

£9.99

Free

Scottish mainland

£9.99

Free

Scottish highlands

Contact us for a quote

Contact us for a quote

International

Contact us for a quote

Contact us for a quote

 

Orders placed on the weekend will be dispatched the following Monday. 

We use a next day delivery service. Any order placed will be processed that day and shipped the following day.

Our courier and your safety

Our UK deliveries are shipped with APC Overnight, a courier with a proven track record of delivering drinks for businesses across the UK. All deliveries are contactless and in line with government guidelines to keep our customers safe.

Returns

Not happy with your order?

Cancelling an order - you can cancel up to 7 days of receiving your delivery as long as it’s unopened, undamaged and saleable. We’ll arrange to collect the order and provide a full refund minus a £15 surcharge for collection and shipping. 

Faulty wines or damaged in transit - if you believe that the wine is corked, oxidised or is out of condition, or has been damaged in transit, get in touch as soon as possible at: hello@winefiend.co.uk

We’ll arrange a collection and either replace it or refund you within 14 days once we’ve received and inspected it. 

If the wine is not available for us to collect within 14 days of cancelling, we’ll assume that you’re happy with it.

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